Contact Us

Thank you for choosing casviquo. We value every customer and want to make sure you can easily reach us whenever you need assistance. Whether you have a question about a product, an existing order, delivery, payment, or our store policies, our customer support team is here to help.

Customer Service Information

Email Support

Email is a convenient way to contact us. You can use email for general questions, order inquiries, payment concerns, shipping updates, return requests, and refund questions.

When contacting us about an existing order, please include your order number and the email address used during checkout. A clear explanation of the issue will help us understand your request.

If your inquiry concerns a damaged, defective, or incorrect product, photographs may help us review the situation more efficiently.

Send your message to safari@casviquo.com.

Order and Payment Assistance

If you have questions about an order confirmation, payment authorization, or transaction, please provide the relevant order information. Our store uses Authorize.Net for payment processing, and supported payment cards include Visa, Mastercard, American Express, JCB, Discover, and Diners Club, subject to checkout availability.

For your security, please never email your complete card number, security code, account password, or other sensitive payment credentials.

Shipping and Delivery Assistance

Our standard shipping fee is $9.50 USD, with an estimated delivery time of 5–8 business days. Eligible purchases of $169.99 USD or more qualify for free standard shipping.

If your package is delayed, tracking information has not changed, or a delivery attempt was unsuccessful, please contact us with your order number and any available tracking details.

Delivery estimates may be affected by weekends, public holidays, carrier schedules, weather, and other circumstances beyond our reasonable control.

Returns and Refunds

Customers may request an eligible return within 30 days from the delivery date. Approved returns have free return shipping and a 0% restocking fee.

After a return is reviewed and approved, refunds are generally processed within 3–5 business days. The bank or payment provider may require an additional 5–10 business days to credit the funds, with some cases taking up to 15 business days.

Please include your order number when contacting us about a return or refund.

Helpful Communication Tips

• Use the same email address associated with your order whenever possible.
• Include your order number in order-related messages.
• Describe the issue clearly and provide relevant details.
• Attach photographs when reporting visible product or package damage.
• Do not share passwords or full payment card credentials.

Our Commitment

We aim to handle inquiries responsibly and provide clear information about available solutions. Some matters may require additional review, payment verification, or coordination with delivery providers.

Thank you for your patience and for shopping with casviquo. We appreciate the opportunity to assist you.