Contact Information

Last Updated: November 12, 2026

Welcome to casviquo. We value our customers and are committed to providing a helpful and convenient shopping experience. Whether you have a question about a product, need assistance with an order, or would like information about shipping, returns, or refunds, our customer support team is available to assist you.

1. Customer Support

If you need assistance, please contact us using one of the following methods:

2. Email Support

Email is a convenient way to contact our team about orders, products, payments, shipping, and other store-related questions.

For faster assistance, please include the following information in your message whenever relevant:

• Your full name.
• Your order number, if your inquiry concerns an existing order.
• The email address used during checkout.
• A clear description of your question or concern.
• Relevant photographs or supporting information, if necessary.

Please send your inquiries to safari@casviquo.com.

3. Order Assistance

If you have questions about an existing order, our team can help review the information you provide and explain the next available steps.

For order-related inquiries, please include your order number so that we can identify the relevant transaction more efficiently.

Common order questions include order confirmation, product availability, shipping progress, delivery information, payment verification, and changes to order details.

4. Shipping and Delivery Questions

Our standard shipping option has a fixed charge of $9.50 USD and an estimated delivery time of 5–8 business days.

Eligible orders with a minimum purchase amount of $169.99 USD qualify for free shipping.

If you have questions about a delayed package, tracking information, or an unsuccessful delivery, please provide your order number and any available tracking details when contacting us.

5. Returns and Refund Assistance

We offer a 30-day return period starting from the product delivery date. Eligible returns are provided with free return shipping, and we do not charge a restocking fee.

Approved refunds are generally processed within 3–5 business days. Once issued, the funds usually appear in the original payment account within 5–10 business days. Depending on the financial institution or payment provider, the process may take up to 15 business days.

If you have a refund-related question, please include your order number and the date on which your return was approved or your refund was initiated, if known.

6. Payment Questions

Payments are processed through Authorize.Net. Supported payment card options include Visa, Mastercard, American Express, JCB, Discover, and Diners Club, subject to availability at checkout.

If your payment has been declined or you notice an unexpected transaction, we recommend checking with your card issuer or payment provider. You may also contact us with your order details for assistance.

For your security, never send your complete card number, card security code, passwords, or other sensitive payment credentials through ordinary email.

7. Business Address

Our listed business contact address is:

casviquo
Hie, Konan City
Shiga Prefecture
Japan, 520-3255

Please contact us by email before sending physical correspondence or returned products to ensure that the appropriate procedure is followed.

8. Our Commitment

We aim to communicate clearly, handle customer inquiries responsibly, and provide reasonable assistance with shopping-related issues.

Every customer inquiry is important to us. We appreciate your patience when an issue requires additional review, payment verification, or coordination with a delivery provider.

Thank you for choosing casviquo. We look forward to assisting you and making your shopping experience as smooth as possible.