Returns and Refunds

Last Updated: November 12, 2026

At casviquo, customer satisfaction is important to us. We want you to feel confident when shopping with our store. If your purchase does not meet your expectations, our return and refund policy explains how to request a return, what happens after approval, and when you can expect your money to be returned.

1. 30-Day Return Period

Eligible products may be returned within 30 days from the date of delivery. The return period begins when the shipping carrier confirms that the package has been delivered to the address provided at checkout.

We encourage customers to inspect their purchases promptly after delivery. If you identify a problem or decide that a product is not suitable, please contact us within the return period.

Requests received after the 30-day period may not qualify under our standard return policy, except where applicable consumer protection laws provide otherwise.

2. How to Request a Return

To request a return, email our customer support team at safari@casviquo.com.

Please include your order number, the email address used during checkout, the product you wish to return, and the reason for your request. If the product is damaged, defective, or incorrect, please include clear photographs where possible.

Our team will review the request and provide instructions for the next steps. Please contact us before shipping a product back so that the return can be properly identified and processed.

3. Free Return Shipping

Approved eligible returns are provided with free return shipping. Customers will not be charged a return shipping fee for an approved return under this policy.

We also maintain a 0% restocking fee. No restocking deduction will be applied to an approved refund.

For damaged, defective, or incorrect products, please contact us with the relevant details. We will review the circumstances and explain the appropriate return or resolution procedure.

4. Condition of Returned Products

Where reasonably possible, products should be returned in a condition that allows them to be inspected. Please include the original packaging, accessories, instructions, and other components supplied with the item, where applicable.

Products should not be intentionally damaged, modified, or misused. Normal inspection needed to determine whether an item is suitable should be distinguished from damage caused by unreasonable use.

Any return assessment will be handled fairly and in accordance with applicable consumer protection laws.

5. Damaged, Defective, or Incorrect Products

If your order contains a damaged, defective, or incorrect item, contact us as soon as reasonably possible after delivery.

Please provide your order number, a description of the issue, and photographs showing the product and its condition. This information helps us understand the problem and determine an appropriate solution.

Depending on the circumstances, available resolutions may include a replacement, return, or refund, subject to applicable law.

6. Refund Approval and Processing

Once your return has been received and reviewed, we will notify you of the refund decision. When an eligible return is approved, we will initiate the refund through the original payment method.

Our standard refund processing time is 3–5 business days after return approval. This period refers to the time required for our store and payment processing arrangements to initiate the refund.

7. Bank and Payment Provider Arrival Time

After a refund has been issued, your bank, card issuer, or payment provider must complete its own processing procedures before the funds appear in your account.

Store refund processing: 3–5 business days.

Typical bank or payment provider arrival: 5–10 business days after issuance.

Possible extended arrival time: Up to 15 business days in some cases.

These are two separate stages and should not be confused. The first period refers to the refund processing by our store, while the second period refers to the time required by the financial institution or payment provider to credit the funds.

Weekends, public holidays, international payment procedures, and the policies of individual financial institutions may affect the actual arrival date.

8. Refund Method

Refunds are normally returned to the original payment method used when placing the order. Payments are processed through Authorize.Net, and the refund will follow the applicable payment processing procedure.

For security reasons, refunds are generally not transferred to an unrelated card or third-party account. If your original card has expired or your account has changed, please contact your financial institution for guidance.

9. Order Cancellations

If you wish to cancel an order, contact us immediately. Orders that have not entered fulfillment or dispatch may be eligible for cancellation.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may contact us about the return procedure after delivery.

If a payment has been collected for an order that is successfully canceled, an appropriate refund will be initiated to the original payment method.

10. Exchanges

If you wish to receive a different item, please contact our support team. Exchanges depend on product availability and the applicable return procedure.

If a direct exchange cannot be arranged, we may recommend returning the original item and placing a new order.

11. Refund Questions

If your refund has not appeared within the expected period, first check with your bank or card issuer to confirm whether the transaction is pending. You may then contact us with your order number and refund information.

We will review the available transaction details and help explain the next steps.