Privacy Policy

Last Updated: November 12, 2026

At casviquo, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, stored, and shared when you visit our website, browse our products, place an order, or contact our customer support team.

By accessing or using our online store, you acknowledge the practices described in this policy, subject to your rights under applicable privacy and data protection laws.

1. Personal Information We Collect

We may collect personal information that you voluntarily provide when using our store. The information collected depends on the activities you perform and the services you request.

This information may include:

Your name and contact details.
Your email address and telephone number.
Your billing and shipping addresses.
Order numbers, purchased products, and transaction records.
Information submitted through customer support inquiries.
Information relating to returns, refunds, and payment questions.
Technical information such as device type, browser information, IP address, and website usage data where collected by our platform or service providers.

We seek to collect information that is reasonably necessary for operating our store, fulfilling purchases, communicating with customers, and meeting applicable legal requirements.

2. How We Use Personal Information

Personal information may be used for the following purposes:

To create and process customer orders.
To confirm transactions and arrange fulfillment.
To coordinate shipping and delivery.
To process payments and eligible refunds.
To send order confirmations and important service communications.
To answer customer questions and handle complaints.
To review suspected fraudulent activity and maintain website security.
To improve website performance and customer experience.
To maintain appropriate accounting and business records.
To comply with applicable legal and regulatory obligations.

We do not intentionally use personal information for purposes that are incompatible with the reasons for which it was collected, except where permitted or required by law.

3. Payment Information

Our store uses Authorize.Net to process payments. Supported card networks include Visa, Mastercard, American Express, JCB, Discover, and Diners Club, subject to availability at checkout.

Payment transactions may involve card details, billing information, transaction identifiers, authorization records, and security verification information.

Payment information is handled through the relevant payment processing arrangements. We do not ask customers to send complete card numbers, card security codes, or passwords through ordinary email communications.

Customers should review the applicable payment provider terms and privacy information when using a payment service.

4. Sharing of Personal Information

We may share limited information with third parties when necessary to provide our services, including:

Our e-commerce platform and website service providers.
Authorize.Net and relevant payment processing providers.
Shipping companies and delivery partners.
Technical, security, and customer support providers.
Professional advisers and service providers where reasonably necessary.
Government authorities or other parties where disclosure is required by law.

We aim to share only information reasonably necessary for the relevant purpose. We do not sell customers' personal information as a business practice.

5. Cookies and Website Technologies

Our website and its service providers may use cookies and similar technologies to maintain shopping sessions, remember preferences, support checkout, analyze website performance, and improve functionality.

Some cookies are necessary for the website to operate properly, while others may support optional analytics or additional features.

You can manage certain cookie settings through your browser or any cookie preference tools made available on the website. Disabling essential cookies may affect shopping cart functionality or checkout.

Please refer to our separate Cookie Policy for additional information.

6. Data Security

We take reasonable administrative and technical measures intended to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

These measures may include access controls, service provider safeguards, secure payment processing arrangements, and reasonable operational procedures.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. Customers should also protect their devices, email accounts, and personal credentials.

7. Data Retention

We retain personal information for as long as reasonably necessary to process transactions, provide customer support, manage returns and refunds, maintain business records, resolve disputes, and comply with applicable laws.

When information is no longer reasonably necessary for these purposes, it may be deleted, anonymized, or otherwise handled in accordance with applicable retention requirements.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to your personal information, request corrections, request deletion, object to certain processing, or ask for information about how your data is used.

Where processing is based on consent, you may also have the right to withdraw that consent, subject to legal limitations.

To make a privacy request, contact us using the email address below. We may need to verify your identity before responding. Some records may need to be retained where required by law or for legitimate business purposes.

9. International Data Processing

Our online store may use service providers located in different countries. As a result, personal information may be transferred or processed outside your country of residence.

Where required by applicable law, appropriate safeguards will be considered for such processing or transfers.

10. Children's Privacy

Our store is not intended to knowingly collect personal information from children in violation of applicable law. If you believe that a child has submitted personal information without appropriate authorization, please contact us so that we can review the matter.

11. Third-Party Websites

Our website may contain links to third-party websites or services. These external websites operate independently and may have their own privacy practices.

We encourage customers to review the privacy policies of external services before submitting personal information to them.

12. Changes to This Policy

We may update this Privacy Policy when our services, website operations, or legal requirements change. Updated versions will be published on this page with a revised date.