Frequently Asked Questions
Welcome to the casviquo FAQ page. We have collected answers to common questions about shopping, payments, shipping, returns, refunds, and customer support to help you enjoy a convenient shopping experience.
Ordering
1. How can I place an order?
Browse the products available in our online store, select the items you wish to purchase, and add them to your shopping cart. Review your cart carefully, enter your shipping and billing information, select an available payment method, and complete checkout. Please verify your details before submitting your order.
2. Can I change my order after placing it?
If you need to change an order, contact us as soon as possible at safari@casviquo.com. We may be able to assist if the order has not entered fulfillment or shipping. Changes cannot be guaranteed after an order has been processed or dispatched.
3. How do I know if my order was placed successfully?
After checkout, review the order confirmation information provided by the store. Please also check the email address used during checkout for order-related communications. If you cannot locate a confirmation, contact us with your name and order details.
Payments
4. Which payment methods are accepted?
Payments are processed through Authorize.Net. Supported card options include Visa, Mastercard, American Express, JCB, Discover, and Diners Club. The payment methods available to you will be displayed during checkout.
5. What currency are the prices displayed in?
Store prices and shipping charges are displayed in United States Dollars (USD), unless otherwise indicated. Your card issuer may apply currency conversion or international transaction fees depending on your account and location.
6. What should I do if my payment is declined?
First, verify that your billing information is correct and that your payment method is active. You may also contact your bank or card issuer to check whether the transaction was blocked. If you still need assistance, email our support team.
Shipping and Delivery
7. How much does shipping cost?
Our standard delivery fee is $9.50 USD. Eligible orders with a minimum purchase amount of $169.99 USD qualify for free standard shipping. The final shipping charge is shown during checkout.
8. How long does delivery take?
Our estimated standard delivery time is 5–8 business days. Actual delivery may vary due to carrier schedules, weekends, public holidays, destination conditions, and unexpected transportation delays.
9. How can I track my order?
If tracking information is available, it may be provided through your shipping confirmation or order communications. Use the tracking reference with the relevant carrier when available. For assistance, contact us with your order number.
10. What if my package is delayed?
Please check the latest available tracking information first. Carrier scans may take time to update. If your package appears unusually delayed or the tracking status is unclear, contact us so we can review the information and explain the available next steps.
Returns and Refunds
11. Can I return a product?
Eligible products may be returned within 30 days from the date of delivery. Please contact us before sending a product back so that we can provide the appropriate return instructions.
12. Do you charge return shipping fees?
Approved eligible returns are provided with free return shipping. We also charge no restocking fee, meaning the restocking fee is 0%.
13. How long does a refund take?
After a return is approved, our standard refund processing time is 3–5 business days. Once issued, the payment provider or bank usually requires another 5–10 business days to credit the funds. In some cases, the arrival time may extend to 15 business days.
14. Where will my refund be sent?
Refunds are normally returned to the original payment method used for the order. Your bank or card issuer controls the final posting time.
Products and Customer Support
15. What if I receive a damaged or incorrect product?
Contact us as soon as reasonably possible. Include your order number, a description of the issue, and clear photographs where relevant. We will review your request and explain the available resolution options.
16. How can I contact casviquo?
You can email safari@casviquo.com or call +81 70-9241-5881.
17. Where is casviquo located?
Our listed business address is 43, Hie Yamatedai 1-chome, Konan City, Shiga Prefecture, Japan, 520-3255.
Need More Help?
If your question is not covered here, please contact our customer support team. Include the relevant order details so that we can understand your inquiry and assist you more effectively.
Email: safari@casviquo.com
Thank you for shopping with casviquo.