Shopping Guide

Welcome to casviquo. This shopping guide is designed to help you understand the shopping process, from browsing products to completing payment and receiving your order. We want your experience to be simple, clear, and convenient.

1. Browse Our Store

Start by exploring the products available in our online store. Review the product titles, descriptions, images, and other available information before making a selection.

Take your time to compare product details and consider whether an item meets your needs. Product images are intended to provide a visual reference, but the appearance of colors and details may vary depending on your screen, lighting, and device settings.

2. Review Product Information

Before adding an item to your cart, read the available description carefully. Pay attention to the product name, specifications, available options, dimensions where provided, and other relevant details.

If a product includes size, material, color, assembly, or care information, review those details before purchasing. If information is not displayed, do not assume a particular specification or feature.

For home and furniture products, customers should consider available room space, access routes, and intended placement before ordering.

3. Add Products to Your Cart

Once you have selected a product, choose any available options and add the item to your shopping cart.

Before proceeding to checkout, review your cart to confirm the selected products, quantities, and any available options. Remove items you no longer wish to purchase and verify that the displayed prices are correct.

4. Check Your Order Total

Our store displays prices in United States Dollars (USD), unless otherwise indicated.

The standard shipping charge is $9.50 USD. Eligible orders with a minimum purchase total of $169.99 USD qualify for free standard shipping.

Review the checkout summary to confirm the product subtotal, shipping charge, applicable taxes, and final amount before submitting your order.

5. Enter Your Delivery Information

Provide the recipient's name, email address, telephone number, and complete shipping address.

Please verify your postal code, region, city, street, building name, apartment number, and other delivery details. An incomplete address may result in delays or unsuccessful delivery attempts.

If you discover an error after submitting an order, contact us as soon as possible. Address changes cannot be guaranteed once fulfillment or dispatch has started.

6. Select an Available Payment Method

Payments are processed through Authorize.Net. Supported payment cards include Visa, Mastercard, American Express, JCB, Discover, and Diners Club, subject to checkout availability.

Enter the required payment details and confirm that your billing information is accurate. Your payment may be subject to authorization and verification by your card issuer.

Never share your complete card details or security code through ordinary email communications.

7. Review and Place Your Order

Before confirming your purchase, carefully review your selected products, quantities, shipping address, contact details, payment information, and total amount.

Once you are satisfied that everything is correct, complete the checkout process. Keep your order confirmation information for future reference.

If you do not receive an expected confirmation, check your email folders and contact our customer support team if necessary.

8. Shipping and Delivery

Our standard delivery service costs $9.50 USD and has an estimated delivery time of 5–8 business days.

Orders meeting the eligible minimum purchase amount of $169.99 USD qualify for free standard shipping.

Delivery estimates are based on business days and may be affected by weekends, public holidays, carrier schedules, weather, customs procedures, and other unforeseen events.

9. Track Your Purchase

Where tracking information is available, it may be included in shipping-related communications. Use the tracking reference with the relevant carrier to review shipment progress.

Tracking updates may take time to appear after dispatch. If you have questions about your shipment, contact us and provide your order number.

10. Returns and Refunds

Eligible products may be returned within 30 days from the delivery date. Approved returns have free return shipping and no restocking fee.

After a return is approved, refunds are generally processed within 3–5 business days. The original payment provider or bank normally requires an additional 5–10 business days to credit the funds. Some transactions may take up to 15 business days.

Please contact us before returning an item so that we can provide the appropriate instructions.