Shipping Policy

Last Updated: November 12, 2026

At casviquo, we aim to provide a clear and convenient delivery experience. This policy explains our standard shipping option, delivery estimates, shipping fees, free shipping eligibility, address requirements, and procedures for delivery-related concerns.

1. Standard Delivery Service

We currently offer a standard delivery option for eligible orders. The standard shipping fee is a fixed $9.50 USD.

The estimated delivery time is 5–8 business days. This estimate is provided for planning purposes and is not a guaranteed delivery date. Actual delivery time may depend on the destination, carrier operations, transportation schedules, and other factors.

Business days generally exclude weekends and applicable public holidays. Orders placed during weekends or holidays may experience additional processing or transportation time.

2. Free Shipping Eligibility

Customers can qualify for free standard shipping when their eligible purchase total reaches $169.99 USD.

When the order meets the applicable minimum purchase requirement, the standard shipping fee may be automatically removed during checkout. Customers should review the final checkout summary to confirm that free shipping has been applied.

Orders below the applicable threshold are generally subject to the $9.50 USD standard delivery charge.

3. Order Processing

After an order is submitted, payment authorization and order information are reviewed before fulfillment. Once an order is accepted, it may proceed through the preparation and dispatch process.

Customers should ensure that their shipping information is complete and accurate. Please carefully check the recipient's name, street address, building details, city, region, postal code, country, and telephone number.

If you notice an error, contact us immediately. We will review whether a correction is possible. However, changes cannot be guaranteed after fulfillment or dispatch has begun.

4. Delivery Estimates

The estimated delivery period for Standard Delivery is 5–8 business days. The actual delivery date may vary due to:

Destination and transportation distance.
Carrier collection and processing schedules.
Weekend and public holiday closures.
Severe weather or transportation interruptions.
Customs inspection and applicable import procedures.
Incomplete or inaccurate address details.
Unforeseen circumstances beyond reasonable control.

We appreciate your patience when these conditions affect the expected delivery schedule.

5. Weekend and Holiday Delays

Carriers may operate on limited schedules during weekends and public holidays. During busy shopping seasons or major holidays, shipment volumes may also increase and affect transportation schedules.

For these reasons, the estimated delivery period should be understood as a business-day estimate rather than a promise of delivery on a particular calendar date.

6. Address Accuracy

Orders are shipped to the address submitted during checkout. Customers are responsible for verifying that their delivery details are accurate and complete.

If a package cannot be delivered because of incorrect information, customers should contact us for assistance. Available options may depend on the carrier, package status, and destination.

7. Tracking Information

Where tracking is available, shipment information may be provided through order or shipping confirmation communications. Tracking updates are supplied by the relevant carrier and may take time to appear after dispatch.

If your tracking information has not changed, please allow time for the carrier's next scan. If the status remains unclear, contact us with your order number.

8. Failed Delivery

A delivery attempt may fail if the recipient is unavailable, the address cannot be located, access is restricted, or the carrier requires additional instructions.

Please check any delivery notice or carrier update for further instructions. If you need assistance, contact our customer support team.

9. Damaged or Missing Packages

If a package arrives visibly damaged, take photographs of the outer packaging and the affected products where possible. Contact us with your order number and a description of the damage.

If tracking shows that a package was delivered but you cannot locate it, check the delivery area and contact us with the available tracking details. We will review the information and explain the next steps.

10. Shipping Fees and Additional Charges

The standard shipping charge is $9.50 USD, and eligible orders of $169.99 USD or more qualify for free standard shipping.

Any applicable taxes, customs duties, or other government-imposed charges are determined by the relevant laws and checkout information. Customers should review their final order summary before completing payment.