Payment Methods
At casviquo, we aim to make checkout convenient and straightforward. This page explains the payment methods supported by our store, how payment processing works, what to do if a transaction is declined, and how refunds are handled.
1. Secure Payment Processing
Payments made through our online store are processed through Authorize.Net. Payment authorization and transaction handling are subject to the procedures of the payment processor and the relevant financial institution.
During checkout, customers can review the payment options available for their transaction. The availability of a particular payment method may depend on the checkout configuration, card issuer, and other payment requirements.
2. Accepted Payment Cards
Our payment configuration supports the following card networks:
- Visa
- Mastercard
- American Express
- JCB
- Discover
- Diners Club
All payment methods remain subject to successful authorization and the availability displayed during checkout.
Additional digital wallet options may not currently be enabled. Please refer to the payment options shown at checkout rather than assuming that a particular wallet is available.
3. Currency
Prices and shipping charges displayed by our store are expressed in United States Dollars (USD), unless otherwise indicated.
If your payment card is issued in another currency, your bank or card issuer may convert the transaction into your account currency. The exchange rate and any international transaction charges are determined by the financial institution and may differ from the displayed USD amount.
Please review the final order total before confirming payment.
4. Completing Your Payment
To complete an order, select an available payment option during checkout and enter the required payment and billing information.
Make sure that your billing information matches the information associated with your payment method as closely as possible. Incorrect details may cause an authorization failure or additional verification.
After submitting payment, wait for the checkout process to finish. Avoid submitting the same order repeatedly if the payment page appears to be processing.
5. Payment Authorization
When a payment is submitted, the payment processor and card issuer may perform authorization and verification checks. These checks help determine whether the transaction can be approved.
An order may not proceed to fulfillment until the payment has been successfully authorized and the order has been accepted.
If a payment is declined, no successful order payment should be assumed. Customers should review their payment account and order confirmation information.
6. Why Might a Payment Be Declined?
A transaction may be declined for several reasons, including:
- Incorrect card or billing information.
- Insufficient available funds or credit.
- Card expiration or account restrictions.
- Bank security checks or fraud prevention controls.
- International transaction restrictions.
- Temporary payment processor or network issues.
For card-specific authorization questions, we recommend contacting your bank or card issuer directly. They can provide information about restrictions that may not be visible to our store.
7. Payment Security
We take reasonable steps to support secure transactions through our payment processing arrangements. Customers should also protect their payment credentials and use trusted devices and internet connections when shopping online.
Never send your complete card number, card security code, account password, or other sensitive payment credentials through ordinary email or customer support messages.
If you notice a transaction that you do not recognize, contact your financial institution promptly.
8. Order Cancellations and Refunds
If an eligible order is canceled after payment has been collected, an appropriate refund will generally be initiated to the original payment method.
Approved returns are processed according to our Returns and Refunds Policy. Our standard refund processing period is 3–5 business days after approval.
After issuance, banks and payment providers typically require 5–10 additional business days to credit the funds. In some cases, the arrival period may extend to 15 business days.
9. Payment Disputes
If you have a question about a transaction, we encourage you to contact us first so that we can review the order information and provide assistance.
If you believe a payment was made without your authorization, contact your bank or card issuer immediately and follow its security procedures.
10. Contact Us
For payment-related questions, please contact:
casviquo
Email: safari@casviquo.com
Phone: +81 70-9241-5881
We appreciate your trust and thank you for shopping with casviquo.