Refund and Return Policy

Last Updated: November 12, 2026

At casviquo, customer satisfaction is important to us. We want every customer to have a positive shopping experience, from placing an order to receiving and enjoying their purchase. If you are not completely satisfied with your purchase, we are here to help through our return and refund process.

1. Return Period

Customers may request a return within 30 days from the date the product is delivered. The 30-day return period begins when the shipping carrier confirms that the order has been delivered to the shipping address provided at checkout.

Return requests submitted after the 30-day period may not be accepted unless otherwise required by applicable consumer protection laws. We encourage customers to inspect their orders promptly after delivery and contact us as soon as possible if there is a problem.

2. How to Request a Return

To begin a return, please contact our customer support team by email. Include your order number, the email address used when placing the order, the product name, and a brief explanation of the reason for your return.

If your item is damaged, defective, incorrect, or different from what you ordered, please include clear photographs so that our team can understand the issue and provide the appropriate assistance.

Our team will review your request and provide instructions regarding the return process. Please contact us before sending any item back to ensure that your return can be properly identified and processed.

3. Return Shipping Fees

Free return shipping is provided for eligible returns. Customers will not be charged a return shipping fee for an approved return under this policy.

We do not charge a restocking fee. The restocking fee is 0%. No additional restocking deduction will be applied to an approved refund.

If a return is necessary because an item is defective, damaged during delivery, or incorrect, please contact us so that we can review the situation and arrange an appropriate solution.

4. Condition of Returned Products

We ask customers to return products in a reasonable condition, together with any original packaging, accessories, instructions, or components that were included with the order, where applicable.

Products should not be intentionally damaged, altered, or misused. If an item has been damaged beyond normal inspection or has missing components, this may affect the return assessment, subject to applicable consumer protection requirements.

Our team will review returned products fairly and communicate any relevant concerns before making a final decision.

5. Refund Processing Time

Once your return has been received and approved, we will initiate the refund to your original payment method.

Our standard refund processing time is 3–5 business days after return approval. This is the time required for our team and payment processing system to initiate and complete the refund transaction.

After the refund has been issued, the time required for the money to appear in your account depends on your bank, card issuer, or payment provider.

Most refunds arrive within 5–10 business days after being issued. In some cases, the transfer may take up to 15 business days. Weekends, public holidays, bank processing schedules, and international payment procedures may affect the actual arrival time.

For clarity, refund processing and bank crediting are two separate stages. The 3–5 business days refer to our refund processing, while the additional 5–10 business days, or up to 15 business days in some cases, refer to the time taken by the payment provider or financial institution.

6. Refund Method

Refunds are normally returned to the original payment method used for the purchase. We support payments processed through Authorize.Net, including eligible card transactions.

For security and payment verification purposes, we generally cannot transfer a refund to a different card or an unrelated payment account. If your original card has expired or your account has changed, please contact your bank or card issuer for assistance.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery. Provide your order number and photographs or other relevant details describing the issue.

After reviewing your request, we may offer an appropriate resolution, which may include a replacement, return, or refund, depending on the circumstances and applicable laws.

8. Cancellations

If you wish to cancel an order, contact us as quickly as possible. Orders that have not entered the fulfillment or shipping process may be eligible for cancellation.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, customers may contact us about the available return options after delivery.

9. Exchanges

If you would like a different product or an alternative item, please contact our support team. Exchanges are subject to product availability and the applicable return process. Where a direct exchange is unavailable, we may recommend returning the original product and placing a new order.

10. Contact Us

If you have questions about returns, refunds, cancellations, or the status of a refund, please contact us using the details below.

Store: casviquo

Email: safari@casviquo.com

Phone: +81 70-9241-5881

We appreciate your understanding and the opportunity to resolve any concerns. Our goal is to make the return and refund process as clear, fair, and convenient as possible.