Privacy policy

Privacy Policy

Last Updated: November 12, 2026

At casviquo, we respect your privacy and are committed to protecting the personal information you provide when visiting our online store or making a purchase. This Privacy Policy explains what information may be collected, how it may be used, when it may be shared, and what choices you may have regarding your personal information.

By using our website, you acknowledge that your information may be handled as described in this policy, subject to applicable privacy and data protection laws.

1. Information We Collect

When you visit our store, browse products, place an order, or contact our customer support team, we may collect information necessary to provide our services.

This information may include:

Your name and contact information.
Your email address and telephone number.
Your billing and shipping addresses.
Order details, purchased products, and transaction records.
Information you voluntarily provide when contacting customer support.
Technical information such as browser type, device information, IP address, and website usage data, where collected through our store platform.

We only seek information that is reasonably necessary for operating our store, fulfilling orders, providing customer support, and meeting applicable legal obligations.

2. How We Use Your Information

We may use personal information for the following purposes:

To process and fulfill customer orders.
To arrange shipping and delivery.
To process payments and refunds.
To communicate order confirmations, shipping updates, and important service notices.
To respond to customer questions, complaints, and return requests.
To maintain website security and prevent fraudulent transactions.
To improve our products, website experience, and customer service.
To comply with applicable legal, regulatory, and accounting requirements.

We do not use your personal information for purposes that are incompatible with the reasons for which it was collected, except where permitted or required by law.

3. Payment Information

Payments on our store are processed through Authorize.Net. Depending on the payment method selected, transaction information may be handled by the payment processor and relevant financial institutions.

We accept supported payment cards, including Visa, Mastercard, American Express, JCB, Discover, and Diners Club. Available payment options are displayed during checkout.

Payment processing may require information such as card details, transaction identifiers, billing information, and payment verification data. These details are handled in accordance with the payment provider's applicable terms and privacy practices.

We do not request that customers send full payment card numbers, security codes, or passwords through ordinary email communications.

4. Sharing Personal Information

We may share relevant personal information with service providers when necessary to operate our business and fulfill your requests. Such providers may include:

Our e-commerce platform and website service providers.
Payment processors and financial institutions.
Shipping companies and delivery partners.
Technical, security, and customer support service providers.
Professional advisers or government authorities where disclosure is legally required.

We aim to limit shared information to what is reasonably necessary for the relevant service or legal purpose. We do not sell your personal information to third parties as a business practice.

5. Cookies and Similar Technologies

Our website or its service providers may use cookies and similar technologies to maintain shopping sessions, remember preferences, support website functionality, analyze website performance, and improve the browsing experience.

Cookies are small data files stored on your device. Some are necessary for essential website functions, while others may support analytics or other optional features.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect shopping cart functionality, checkout, or other website features.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business records, resolve disputes, and comply with applicable legal obligations.

We take reasonable administrative and technical measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. Customers should also protect their own devices, accounts, and login credentials.

7. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or information about the personal data we hold about you.

You may also have the right to object to or restrict certain processing activities, or withdraw consent where processing is based on consent.

To submit a privacy-related request, please contact us using the email address below. We may need to verify your identity before responding. Certain information may need to be retained to meet legal or legitimate business obligations.

8. International Data Transfers

Because our store uses online commerce, payment, and delivery services, personal information may be processed or stored in countries other than the country where you live.

Where required, we will take reasonable steps to ensure that relevant information is handled in accordance with applicable data protection requirements.

9. Children's Privacy

Our store is intended for general consumers and is not knowingly designed to collect personal information from children in violation of applicable law. If you believe a child has provided personal information without appropriate authorization, please contact us so that we can review the situation.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our store operations, service providers, or legal requirements. Updated versions will be published on this page with a revised date.