Track Your Order

Thank you for shopping with casviquo. We understand that you want to know where your purchase is and when it may arrive. This page explains how to follow your order, understand delivery updates, and contact us if you experience a tracking or delivery issue.

1. How Order Tracking Works

After your order has been accepted and prepared for dispatch, shipping information may become available through the order or shipping confirmation communications provided by our store.

Where a tracking reference is available, you can use it with the relevant shipping carrier to view the latest shipment information. Tracking availability and update frequency depend on the carrier and the shipment service.

Please note that tracking information may not appear immediately after dispatch. A package may require time to reach the carrier's first scanning point before its tracking status becomes visible.

2. Where to Find Tracking Information

Customers should first check the order-related emails sent to the email address used during checkout. If shipping tracking is available for the order, the relevant information may be included in the shipping communication.

We recommend checking your inbox, promotions folder, spam folder, and other email categories if you cannot find the message.

If you cannot locate your tracking details, contact us at safari@casviquo.com and provide your order number.

3. Understanding Tracking Statuses

Shipping carriers may use different wording for shipment updates. The following explanations describe common tracking statuses:

Order Received: Your order information has been received by the store.
Processing: Your order is being reviewed or prepared for fulfillment.
Dispatched: The package has entered the shipping process.
In Transit: The package is moving through the carrier's transportation network.
Arrived at Facility: The package has reached a carrier sorting or processing facility.
Out for Delivery: The carrier indicates that the package is scheduled for a delivery attempt.
Delivered: The carrier reports that the package has been delivered.
Delivery Attempted: The carrier attempted delivery but could not complete it.

Exact status descriptions may vary between shipping providers. Always refer to the carrier's latest information for the most accurate shipment status.

4. Estimated Delivery Time

Our standard delivery service has an estimated delivery period of 5–8 business days.

The standard shipping fee is $9.50 USD. Eligible orders with a minimum purchase total of $169.99 USD qualify for free standard shipping.

Delivery estimates are not guaranteed dates. Weekends, public holidays, weather conditions, carrier operations, customs procedures, and other unforeseen circumstances may affect the delivery schedule.

5. Why Has My Tracking Not Updated?

It is normal for tracking information to remain unchanged for a period while a package moves between facilities or awaits its next carrier scan.

Possible reasons include:

The carrier has received the shipment information but has not completed its first scan.
The package is moving between transportation facilities.
The carrier has not yet uploaded the latest tracking event.
Weekend or public holiday operations have slowed processing.
Weather, transportation, or customs procedures have affected movement.

If the status remains unclear or the package appears unusually delayed, please contact our support team.

6. What If My Package Says Delivered?

If the tracking page shows that your package has been delivered but you cannot locate it, please check the delivery area, mailbox, reception area, or any location where a carrier may reasonably leave a package.

You may also check whether another household member or authorized recipient accepted the delivery.

If the package remains missing, contact us with your order number and tracking reference. We will review the information and explain the available next steps.

7. Incorrect Delivery Information

If you notice that the delivery address is incorrect, contact us as soon as possible. We may be able to review the order if it has not entered fulfillment or dispatch.

Once a package has been shipped, an address change may depend on the carrier and shipment status. We cannot guarantee that the destination can be changed after dispatch.

8. Damaged or Missing Shipments

If a package arrives damaged, take photographs of the outer packaging and affected products where possible. Contact us with your order number and a description of the issue.

If a shipment appears to be lost or has not progressed as expected, provide the latest available tracking information so that we can review the matter.