Shipping policy

Shipping Policy

Last Updated: November 12, 2026

At casviquo, we aim to provide a straightforward and reliable delivery experience. This Shipping Policy explains our shipping charges, estimated delivery times, order handling, delivery procedures, and what customers can expect after placing an order.

By placing an order through our online store, you acknowledge the shipping conditions described below.

1. Standard Shipping

Our store offers a standard delivery service with a fixed shipping charge of $9.50 USD per eligible order.

The estimated delivery time for Standard Delivery is 5–8 business days. This estimate is intended to help customers understand the expected delivery period and may vary depending on the destination, carrier operations, and other circumstances.

Business days generally exclude Saturdays, Sundays, and applicable public holidays. The actual delivery date may therefore differ from the estimated timeframe.

2. Free Shipping

We provide free standard shipping for eligible orders with a minimum purchase amount of $169.99 USD.

When an order meets the applicable minimum purchase requirement, the standard shipping charge may be waived automatically during checkout.

The eligibility of an order is determined by the order total and the shipping conditions displayed at checkout. Customers should review the final order summary before completing payment to confirm whether free shipping has been applied.

Orders below the applicable free shipping threshold are generally subject to the standard shipping fee of $9.50 USD.

3. Order Processing

After an order is submitted, the payment information is processed through our payment provider. Once payment has been successfully authorized and the order is accepted, the order may proceed to fulfillment.

Customers should ensure that all order details are correct before completing checkout. This includes the recipient's name, delivery address, postal code, telephone number, and email address.

Incorrect or incomplete shipping information may result in delays, failed delivery attempts, or the need for additional arrangements with the carrier.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address change can be made after an order has entered fulfillment or been dispatched.

4. Estimated Delivery Time

The standard delivery estimate is 5–8 business days. This timeframe is an estimate rather than a guaranteed delivery date.

Actual delivery may be affected by:

Destination and distance from the shipping origin.
Carrier transportation and operational schedules.
Weekends and public holidays.
Weather conditions or transportation disruptions.
Customs clearance or other applicable import procedures.
Incorrect or incomplete delivery information.
Unforeseen circumstances beyond our reasonable control.

We appreciate your patience when delays occur due to these circumstances.

5. Weekend and Holiday Delays

Shipping and delivery operations may be limited during weekends and public holidays. Orders placed during these periods may not be processed or transported at the same rate as orders placed on regular business days.

Delivery estimates may also be extended when carriers experience increased shipment volumes during seasonal periods, major holidays, or promotional events.

Customers should allow additional time for delivery when a weekend or public holiday falls within the estimated shipping period.

6. Shipping Address

Orders will be sent to the shipping address provided by the customer at checkout. Customers are responsible for checking the accuracy and completeness of the address before submitting an order.

Please provide all necessary address details, including the street, building information, apartment or unit number where applicable, city, region, postal code, and country.

If a package cannot be delivered because the address is incorrect or incomplete, the customer should contact us for assistance. Additional shipping arrangements may depend on the circumstances and the carrier's available options.

7. Tracking and Delivery Updates

Where tracking information is made available by the shipping carrier, relevant tracking details may be provided through order communications.

Tracking updates may not appear immediately after dispatch. Carriers may require time to scan and update packages as they move through their delivery networks.

Customers should use the latest available tracking information when checking delivery progress. If tracking information appears delayed or unclear, please contact our support team.

8. Failed or Unsuccessful Delivery

In certain circumstances, a carrier may be unable to complete delivery. This can happen because the recipient is unavailable, the address is incomplete, access to the property is restricted, or the carrier requires further delivery instructions.

If a delivery attempt is unsuccessful, customers should check the carrier's available instructions or contact us for assistance.

We will make reasonable efforts to help identify the issue and determine what options are available.

9. Damaged or Missing Packages

If a package arrives visibly damaged, customers are encouraged to document the condition of the package and its contents with photographs.

If an order appears to be missing or has been marked as delivered but cannot be located, please contact us with your order number and relevant delivery information.

We will review the information and, where appropriate, work with the relevant delivery provider to investigate the situation.

10. Shipping Fees and Taxes

Applicable shipping fees are displayed during checkout. Standard shipping is $9.50 USD, while eligible orders meeting the $169.99 USD minimum purchase threshold qualify for free shipping.

Any applicable taxes, duties, customs charges, or other government-imposed fees will be handled according to the destination's applicable laws and the information presented during checkout. Customers should review the final order summary before placing an order.